As the term itself signifies, Civil Services is primarily concerned with providing one or other type of services like education, public health, law and order, environmental protection, etc. to the society at large rather than a particular group within it. In a modern welfare states, the range of such services may be very wide and varied as well.
The term Civil Services is very broad in nature and brings within its purview sum total of all those activities which are carried out by a select group of individuals in furtherance of collective interest of society like public welfare , development and security. All such persons are known as civil servants who are engaged in manual activities like floor management to as complex an activity as policy making in the Government so as to bring an element of regularity,uniformity,orderliness and comfort in our lives.
No doubt, Civil Services in one or other form has always been an integral part of all civilized societies. There can be debate and discussion on its changing nature, role and orientation but its significance cannot be questioned at all. A professionally competent, scientifically designed and ethically upright institution of Civil Services is indispensable for quality life beyond the factors of time and space.
Firstly, it provides a lasting stability to the polity of the country by contributing into policy making of the Government and then implementing such policies and various laws to the benefit of society on sustained basis.
Secondly, it imparts stability to our society by identifying and resolving subject matters of dispute between individuals and groups.
Thirdly, it plays the role of initiator of change and development.
Fourthly, it provides a conducive environment for the growth and development of all by developing infrastructure and maintaining law and order.
They also protect and promote our national interests in the comity of nations thanks to their experience and understanding of complex issues.
Therefore, the members of Civil Services in a modern state are involved in multi-farious functions which are quasi-legislative, quasi-judicial, regulatory, reconciliatory and facilitative in nature. It constitutes a great stabilizing force in our society and guarantees certain essential services to people irrespective of all ups and downs taking place in our polity, economy and elsewhere.
In simple words, the Government may come and go, ideologies and policies may undergo desirable or undesirable shift in focus but people are largely insulated against such fluctuations in their day-to-day life because of an unending, consistent and regular deliverance of various services to people.The significant changes brought in by the forces of market based economy accompanied by increasingly globalizing world based largely on all pervasive orchesestration of Information Technology, all put together have also opened a new set of challenges as well as opportunities for Civil Services.
Thus, the challenge is to avail of such opportunities and devising new ways and means to generate and utilize optimally the total available resources in furtherance of individual and collective interest. It is expected of Civil Services in any country to keep improving the quality of their services so that they could stand the scrutiny of rising public aspirations in the country.